Privacy Policy ICG Bet — Data Protection Malaysian Players

ICG Bet ("we", "Platform") is fully committed to protecting user privacy. This Privacy Policy explains the types of information we collect, how it is used, who may receive it, and your rights as a registered icg bet user.

As an online betting platform serving players in Malaysia, icg bet complies with the Personal Data Protection Act (PDPA) 2010 and international data protection standards. We believe transparency is the foundation of trust — which is why this policy is written in plain, easy-to-understand language, not confusing legal jargon.

This policy applies to all users accessing the icg bet website, mobile app, and any related services provided by our platform. If you do not agree with any part of this policy, please stop using the icg bet platform.

ICG Bet only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information. The following are the types of data we collect:

Data You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number (for the KYC process).
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details used (processed through encrypted payment providers — icg bet does not store full card numbers).
• Verification Documents: Copies of your identity document and utility bill for KYC requirements.

Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser type, and screen resolution.
• Usage Data: Pages visited, session duration, games played, and betting patterns.
• Location Data: General location based on IP address for regulatory compliance purposes.
• Cookie Data: Session information and user preferences stored via browser cookies.

ICG Bet uses collected data for legitimate and specific purposes. We do not use your data for any purpose not stated in this policy without first obtaining your renewed consent.

• Account Management: Creating, verifying, and managing your user account on the ICG Bet platform.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions related to your account.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activity.
• Customer Support: Providing technical support and resolving any complaints or inquiries you may have.
• Legal Compliance: Meeting regulatory compliance obligations including anti-money laundering (AML) and KYC requirements.
• Platform Improvements: Analyzing usage patterns to improve the gaming experience and introduce relevant new features.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes — not unsolicited promotional spam.

ICG Bet does not sell or rent users' personal data to any party for commercial purposes. However, there are certain situations where we may need to share data with selected parties:

Trusted Service Providers

ICG Bet works with third-party service providers that support platform operations — including payment providers, server hosting companies, and analytics providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.

Legal Requirements

Where required by law, icg bet may disclose user data to relevant authorities — such as the police, courts, or regulatory bodies — when lawfully required to do so through proper legal channels.

Security Protection

If icg bet has strong grounds to believe that your account is involved in illegal activity or poses a threat to the safety of other users, relevant information may be shared with the authorities for investigation purposes.

User data security is icg bet's highest priority. We continuously invest in security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

Key security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and icg bet servers.
• Hashed password storage using the bcrypt algorithm — your original password is never stored in plain text.
• Two-Factor Authentication (2FA) available to all accounts as an additional security layer.
• 24/7 Monitoring by an automated security system that detects suspicious activity in real time.
• Independent security audits conducted periodically by third-party cybersecurity firms.
• Internal access controls strictly enforced — only authorized personnel may access user data, and every access is logged.

While we take all reasonable precautions, no system is truly 100% secure. We therefore encourage users to also take responsibility by using strong passwords, enabling 2FA, and never sharing their login credentials with anyone.

ICG Bet uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how users interact with the platform for improvement purposes — this data is aggregated and does not identify individuals.
• Preference Cookies: Storing your settings and preferences such as language, time zone, and display options.
• Analytics Cookies: Helping us understand traffic and usage patterns to plan platform improvements.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain functions of the icg bet platform. Continued use of our platform without changing your cookie settings is considered consent to the use of cookies as described.

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data at icg bet:

ICG Bet retains your personal data for as long as your account is active or as long as required for the purposes stated in this policy. We do not retain data longer than necessary.

Data retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active with icg bet.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's AML legal requirements.
• Security Log Data: Retained for 12 months for security investigation purposes if required.
• Closed Account Data: Retained for 5 years after account closure for legal compliance purposes, then securely deleted.

When data is no longer needed, icg bet ensures secure deletion using methods that prevent data recovery.

The icg bet platform may contain links or integrations with third-party services such as payment providers or game providers. Once you leave the icg bet platform to access a third-party site, the icg bet Privacy Policy no longer applies.

ICG Bet is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any platform you visit separately. Payment providers integrated with ICG Bet have their own privacy policies governing the processing of your transaction data.

ICG Bet is a platform exclusively dedicated to adult users aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we find that personal data of a child has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to delete that data and close the associated account. If you have reason to believe that a child has registered on the icg bet platform, please contact us immediately.

ICG Bet reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to how we handle user data.

When any material amendments are made to this policy, icg bet will:

• Sending notifications to all registered users via email at least 7 days before the amendments take effect.
• Displaying a clear notice on the icg bet platform's home page.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the icg bet platform after any amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the icg bet privacy team is always ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the icg bet platform — the fastest way to get a response.
• Support Email: [email protected] — response within 1–2 business days.
• FAQ Section: Visit FAQ page us for answers to common questions about privacy and data security.